TERMS AND CONDITIONS

A return authorization form will be included in every purchase. Please fill out the form completely to prevent any processing delays. If you have requested an exchange please make sure you provide all the details in the return form such as the product, size and credit card information so that ENTREAGUAS can cover the new shipping expenses. If you do not feel comfortable sending all this information via mail, you can contact a customer service agent at phone number (+1) 305-7260464. If you lost the return authorization form, please email howcanihelpyou@entreaguas.com.co to request one.

  • Include a copy of the original invoice in the package.
  • Send the package to: Street 52 # 25 – 49 3rd floor Medellin, Colombia.
  • Call to Phone Number: (+1) 305-7260464. Please note if it is an exchange for quality or wrong items ENTREAGUAS cover all the shipping cost, if it is an exchange the incorrect size, other color or other style ENTREAGUAS not cover the shipping costs.

1. ADITIONAL NOTES

  • This return policy applies to all orders made through the website, pone, email, WhatsApp or Instagram.
  • A sale item is any item on our webpage that has been applied any type or form of discount.
  • All shipping charges for returns and/or exchanges are the customer's responsibility and are non-refundable if the package is refused by customer/customs or lost. If any duties and/or taxes are issued, they are responsibility of the recipient.

2. FINAL SALE POLICY

  • Sale items are final sale. Sale items can’t be returned for an exchange nor store credit. Any sale item returned would be sent back to the address registered in the original purchase at customer expense.
  • The following return policy only applies to online purchases made through www.entreaguas.com
  • All store purchases may only be returned to Entreaguas stores within the country where the original purchase was made.
  • Purchases made to department stores or distributors may only be returned to the original seller.
  • If you are not entirely satisfied with your purchase, we will gladly accept the return of the items within 30 days of purchase, for exchage, if they are in perfect condition, and if they are not sale items.
  • No refunds are offered.

3. ADDITIONAL NOTES

  • This return policy applies to all order made through the website, phone and/or email.
  • A sale item is any item on our webpage that has been applied a discount.

4. RETURN POLICY 

  • The following return policy only applies to online purchases made through www.entreaguas.com
  • All store purchases may only be returned to Entreaguas stores within the country where the original purchase was made.
  • Purchases made to department stores or distributors may only be returned to the original seller.
  • If you are not entirely satisfied with your purchase, we will gladly accept the return of the items within 30 days of purchase, for exchage, if they are in perfect condition, and if they are not sale items.
  • No refunds are offered.

5. RETURN AND EXCHANGES

  • Sale items are final sale. Sale items can’t be returned for an exchange, nor store credit. Any sale item returned would be sent back to the address registered in the original purchase at customer expense, with the original tags, packing and in perfect conditions.
  • Returned items that are non-sale items are eligible for an exchange. No refunds are offered.  Returns are accepted within thirty (30) days from the shipped date.
  • The returned item(s) must be returned in perfect conditions, unworn, with tags and the sanitary liner (for swimwear). Returned item(s) must be delivered with the original return form and their respective custom documents if applicable.
  • Returned item(s) that are soiled, worn, damaged, laundered or in unacceptable conditions will be returned immediately to customers at their expense. Entreaguas reserves the right to refuse any item(s).
  • All exchanges are subject to stock availability.

6. FREE GIFTS

  • Free gifts must be included if the order is returned, otherwise a restocking fee of 5% of the original purchase value will be discounted from any store credit.

7. CHRISTMAS GIFT 2018

Exclusive Discount in the online store www.entreaguas.com.co. Valid for purchases made between December 15 and 24, 2018 while stocks last, the first thing to happen. 100 units available. The gift offered applies to Kaftan type coverup "With sleeve or without sleeve" and the color may vary depending on availability in stock. The discount applies for purchases over 200 USD in any product on the page. The Gift is cumulative with other discounts and active offers. For example with the subscription to the Newsleter that offers a discount percentage on the purchase. The Gifts offered have no change. This Discount is FREE SHIPING

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