For our International fans, shipping is free for purchases over US $200.
If your order is below the free shipping amount, don’t worry! We’ll apply the following flat rate for shipping:
Colombia: For purchases below COP $220.000, the flat rate is COP $8.000.
Mexico: For purchases below MXN $3.335, the flat rate is MXN $150.
United States: For purchases below USD $200, the flat rate is USD $9.
International: For purchases below USD $200, the flat rate is USD $9.
We try our best to ship all orders on the day of purchase but we cannot guarantee that it will be possible. Please note that it can take up to 5 business days before your order gets picked up by the shipping courier at our facilities.
Once it is out for delivery, the number of days depends on your country:
Note: From time to time, there can be the occasional customs or courier delay which may affect your delivery timeframe.
We’ll provide you with a tracking number once your order is dispatched so you can see where pretty art pieces are at all times.
If by any chance you don't receive your tracking number, please email us at firstname.lastname@example.org.
The Pick-up in Store option allows you to order items and pick them up in person at one of our stores. This options is only available for pick-up in Medellin, Bogota and Cartagena.
Your order may take up to 5 business days to be ready for pick-up. You will receive an email once the order is ready. You can pick it up during our business hours. In order to receive your item, please bring your order confirmation with you when picking up your order.
Our artisans and dispatchers don't operate on Sundays or public holidays. With all the passion they put in each art piece, it’s important to have breaks too! So your order will be dispatched the following business day.
Entreaguas uses DHL and FedEx for all orders outside Colombia.
Inside Colombia, we use TCC and Servientrega.
Our packages don’t require signature on delivery.
We can also send your package as registered mail at an extra cost. Please email us at email@example.com for more information.
We're unable to supply estimated duties and taxes as this information will vary by country. You may be liable to pay any inbound duties and taxes which your local customs authority deems appropriate.
Please be aware that we do not have any control for any duties, customs and taxes levied by the country your order is being shipped to, please contact your local customs office to find out more information if you are unsure of the charges.
If you have any question, we'll be happy to help. Write us at firstname.lastname@example.org.